I can't locate my secret key code and need to change my payment credit card...

Please help...I am unable to find my secret key code because I signed up on my phone. My credit card was comprimised and I have a new one, which means my payment didn't go through. Trying to make payment with new card. Thank you!!


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Comments

  • BenBen AWS Team

    Team Member

    Hi @Juliereisler

    I'm sorry to hear about your credit card getting compromised, and that you're unable to find your Secret Key. Are you able to unlock 1Password on the phone you used to sign up? If so you can find your Secret Key in 1Password > Settings > 1Password accounts > your account > Reveal Secret Key. Once you get logged in I would highly recommend printing an Emergency Kit to avoid difficulties like this in the future:

    Get to know your Emergency Kit | 1Password

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • Thanks Ben...how do I change credit card? Hoping to get in - fingers crosssed. This helped. Finding secret key now.

  • BenBen AWS Team

    Team Member

    You can manage your billing details following the instructions in this guide. The exact instructions depend on whether you are being billed directly by us, or by Apple through the App Store:

    Manage your 1Password subscription

    Ben

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