"Sign in to your 1Password account to continue" keeps popping up

This just started happening in the last few hours. It popped up, so I clicked it and signed in. 15 minutes later it happened again, and 15 minutes later again.

Pressing close doesn't seem to stop anything, so it seems the dialog is showing up for a false positive.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • brentybrenty

    Team Member

    @cpmcgrath: Thanks for reaching out. Iā€™m sorry for the trouble! Unfortunately without some basic information you've omitted from your post it's hard to say what might be going wrong and how we might right it! Please tell me the OS, 1Password, and browser versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action:

    Find your version

    The more information you can give, the better. For instance, that behaviour is expected when 1Password X has not yet been set up -- so, if you've just installed it. But that will also essentially be the state of things if you're "resetting" something in your browser, or you have settings or extensions that are interfering with normal operation. So if there's anything like that involved, it would be good to know. Thanks in advance! :)

  • beyerbeyer

    Team Member
    edited January 11

    @cpmcgrath: You are receiving this notification because 1Password X encountered an error while authenticating with our servers to sync item changes. This is expected behavior if you've recently changed your e-mail address, Master Password, Secret Key, or changed any Two-factor authentication settings but shouldn't happen again after you've signed in to 1Password.com once (clicking the notification will take you to the correct sign-in domain).

    Could you please email a copy of your 1Password X extension logs to [email protected] the next time you encounter this notification? That should give me an idea of what is causing the authentication error and hopefully why your account is not getting updated. Please include a link to this post in your message.

    After sending along those logs, you can try removing your account and re-adding it on the settings page, and that should resolve whatever the underlying issue here is.

    Thanks! šŸ™Œ

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