Hello, just need some assistance in upgrading my individual plan from iTunes to a direct bill family plan. I have already cancelled my plan through iTunes. Thank you.
We'd be happy to help. This is something we'll need to address via email. Please shoot our sales team a message to [email protected] from the email address associated with your 1Password membership. When you do so you'll get a support ID from BitBot. Please post that ID here.
Thanks, @Ben. Here is that ID: #ZKB-46978-312
Thanks @Davheed87. Our sales team will be in touch as soon as possible. Please be aware that they work on requests in the order received, based on the timestamp on the most recent email. They are currently dealing with a high volume of requests so it may take a couple days to respond. Thanks for understanding.
@Ben I have similar questions as this, but can't seem to get a human response anywhere. Can you help? I emailed 24 hours ago, and tweeted recently. I want to switch from my stand alone account to families, but I have several questions. Just need some answers and I'm ready to switch. Thanks!
Sorry about that -- unfortunately it is currently taking a few days for us to get responses out due to the volume of requests. I'll see what I can do to expedite that for you.
Thanks, @Ben !!!