The Chrome extension has been slow for the last few weeks.

mofochickamomofochickamo Junior Member

For the last 2 or 3 weeks, the 1Password chrome extension has been slow to fill out password forum, but when I use the Control+\ shortcut key and when I click on the toolbar button. And after it pops up and I choose an entry, it is also sometimes slow to fill out the forum.

Sometimes it works fine, but usually it is slow. Before a few weeks ago, it was lightening fast on every site.

I generated a diagnostic report from the 1Password windows app that I can attach but it isn't clear to me if this support forum entry is publicly searchable or not, so I'll wait to hear from you before I do that.


1Password Version: 7.3.657
Extension Version: 4.7.3.90
OS Version: Windows 10 Pro 10.0.17763 Build 17763
Sync Type: 1Password Family Account
Referrer: forum-search:Chrome extension is slow

Comments

  • mofochickamomofochickamo Junior Member

    Oh, now I see this is public, so I definitely won't be posting the diagnostic report ;)

  • GregGreg

    Team Member

    Hi @mofochickamo,

    Thank you for reaching out! This is indeed a public forum.

    To get a better idea of what is going on, please send your Diagnostics Report in a message addressed to [email protected]. Include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox.

    This report will be really helpful. I will be looking forward to your email.

    Cheers,
    Greg

  • mofochickamomofochickamo Junior Member
    edited February 6

    Thanks @Greg, e-mail sent.

  • bundtkatebundtkate

    Team Member

    Thanks, @mofochickamo! By chance did you get an auto-reply with a support ID in it? It would look like [#ABC-12345-678]. Could you share that with me here? It looks like you sent your e-mail from a different e-mail address than the one you used to sign up on the forum, so this will help me track down that e-mail so we can take a look. Thanks! :chuffed:

  • mofochickamomofochickamo Junior Member
    edited February 6

    @bundtkate #QLT-54847-592

  • bundtkatebundtkate

    Team Member

    Thanks much, @mofochickamo! I've found your e-mail and will take a look as soon as I'm able. :chuffed:

    ref: QLT-54847-592

  • Just a note to say that I'm seeing this too.

  • bundtkatebundtkate

    Team Member

    Could you drop us a diagnostics report as Greg described here as well, @aaronelliotross? This sort of issue tends to be somewhat specific to your setup and can have a few triggers, so it helps to take a look. Thanks! :chuffed:

  • Sent ! Let me know if you need a support ID, I don't have one yet, but probably will soon.

  • PXC-24791-383

  • MikeTMikeT Agile Samurai

    Team Member

    Thanks, we got your email and have replied to it.

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