Constant "Upgrade your data" message

edited April 8 in Android

Lately, every time I open 1Password on my Android device, I get a notification asking me to "Upgrade my data." I completed the "upgrade" the first time it popped up, but the notification persists.

I previously upgraded my vault to the new OPVault format prior to installing 1Password on this device.

I am syncing using local storage, and all clients are using the OPVault format.

How do I get rid of this notification?


1Password Version: Android 7.1.3
Extension Version: Not Provided
OS Version: OxygenOS 9.0.4 (Android Pie)
Sync Type: Local storage

Comments

  • saadsaad

    Team Member

    If you're already using the OPVault format for your standalone vault, you do not need to upgrade your data format. I'm sorry to hear you're getting prompts to convert your vault format and I'd be happy to look into what's going on.

    Please create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/102950/constant-upgrade-your-data-message
    • Your forum username: parsleybravo

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

  • Saad,

    Thanks for the reply. My support ID is: [#VVU-32713-842]

  • brentybrenty

    Team Member
    edited April 10

    Thanks! We'll continue the conversation via email. :)

    ref: VVU-32713-842

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