"Authentication Required" window pop up in auto fill mode

the window title is "Authentication Required", but I could simply ignore it, auto fill works as normal, but it is annoying.


1Password Version: 7.3.1
Extension Version: Not Provided
OS Version: ios 12.3
Sync Type: Not Provided

Comments

  • BenBen AWS Team

    Team Member

    @georgexsh

    You can ignore it, but doing so will likely prevent the latest changes you've made from syncing. You'd be accessing the data that has been cached on your device.

    Ben

  • then why bother to pop up such a modal window? there is no way to do 2fa in the auto-fill window.
    it does nothing useful.

  • BenBen AWS Team

    Team Member

    You can't do it within the autofill feature: correct; which is why it directs you to open the main 1Password app to do so. If you don't your data will not be synced to/from the device until you do.

    Ben

  • no, open 1p app does help at all, this window still pops up evertime.
    in fact, I have a long time not dealed with 2fa code in 1p, and sync works. so I call this is useless.
    please stop this.

  • BenBen AWS Team

    Team Member

    @georgexsh

    Something is causing the message to appear. We don't have a way to just "stop it." We'd need to resolve whatever the issue is that is causing it to pop up. If you log in at https://my.1password.com/ in a web browser do you see all of your data? If you do then I'd recommend uninstalling 1Password for iOS and reinstalling. You'll want to be sure to have a copy of your Emergency Kit handy so that you can sign in to your account.

    Ben

  • georgexshgeorgexsh
    edited June 7

    reinstall seems to have resolved this issue.

  • ag_anaag_ana

    Team Member

    @georgexsh, great! Thank you for the update.

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day!

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