MacOS App freezes

Hi recently I've noticed that the MacOS version of the app freezes a lot. When I auto fill or edit an existing password the color wheel is showing and interrupting my workflow.


1Password Version: 7,4,1
Extension Version: use safari 7,4,1
OS Version: 10,15,3
Sync Type: 1Password

Comments

  • LarsLars Junior Member

    Team Member

    Welcome to the forum, @hmook! I'm sorry for the trouble. Have you noticed any pattern to this behavior? Does it happen any time you're running 1Password? Only after a fresh restart? Only after you've been using your computer for a long time? Something else? Also: have you restarted your Mac since you began noticing the issue, and if so, what was the result?

  • Hi Lars, it occurred when I did a specific search and two results a (web) login and email account came up. This happend a few times on the same search.
    I’ve rebooted and closed/ updated 1Password

  • ag_anaag_ana

    Team Member

    @hmook:

    Do you see the same issue even after updating to 1Password 7.4.2?

  • Yes I had the same issue yesterday. After I’ve updated.

  • ag_anaag_ana

    Team Member

    @hmook:

    Thank you for the confirmation. Can you please generate a diagnostics report from your Mac the next time this happens, right after it happens, so we can take a closer look at why this is happening to you? You can then email it to us at [email protected]

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • Looks like this is solved

  • ag_anaag_ana

    Team Member

    That's great to hear! Thank you for the update :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file