New MacBook fresh Catalina 10.15.3 -- 1Password 7.4.2 hangs at initial account setup

edited February 18 in Mac

AgileBits Update: Please see this post for the latest information on this issue:

I've just reinstalled Catalina 10.15.3 on my MacBook, and now 1Password 7.4.2 from the App Store won't go past the adding an account phase (it just freezes permanently like this -- I have to force quit it). Is this a bug with 7.4.2? I haven't had any trouble setting up 1Password before!

1Password Version: 7.4.2
Extension Version: Not Provided
OS Version: OS X 10.15.3
Sync Type: my.1Password


  • Update: I've installed the version downloaded from the 1Password website, and I think I know what the problem is: immediately after this dialog box (screenshot above), on the downloaded version I get the Duo 2FA prompt, so I'm guessing Catalina is blocking this popup somehow and Agilebits forgot to test this on a brand new install of Catalina? It's working, but I'd rather have the App Store version, it's just easier to keep everything updated.

  • Same issue! Help!

  • I had the same issue. I went and installed the download from and it fired right up.

  • Same issue, Phew!!! I was going nuts! thanks

  • ag_anaag_ana

    Team Member

    Hi @jrothlis! Welcome to the forum!

    Thank you for the update. I am glad to hear that the 1Password version from our website worked without issues. I have let the developers know about what you experienced so they can investigate if there is something wrong with the Mac App Store version :+1:

  • ag_anaag_ana

    Team Member

    @schoenberger, @concrete:

    For confirmation, do you also have Two-Factor Authentication enabled for your 1Password account?

  • @ag_ana: Hi yes have Two-Factor Authentication enabled for my account. thanks

  • ag_anaag_ana

    Team Member

    Thank you for the confirmation :+1:

  • BenBen AWS Team

    Team Member

    Hi all,

    To avoid duplicating efforts I'm going to direct everyone to this post:

    Thank you for taking the time to report this issue.


This discussion has been closed.