I need some clarification and assistance.
My father is using 1Password 7 for Windows v7.4.767. He also has access to a MacBook running the 1Password for Mac v7.5 (70500002) desktop app.
He uses the 1Password X (1PX) extension in the Chrome, Firefox and Microsoft Edge browsers. The three 1Password X extensions are all using v1.19.0.
About 3-weeks ago, he changed his master password in the 1Password 7 for Windows desktop app without any issues.
When he logs into 1PX on either Chrome, Firefox or Edge, he uses his new master password. He also uses the new master password to log into 1Password.com or the 1Password 7 for Mac desktop app. This is exactly what he expected after changing the master password.
Today he attempted to open the 1Password 7 for Windows desktop app using his new password, but it failed. He does not use the desktop app often and thinks this was the first time he tried to open 1Password 7 for Windows since changing his master password. After repeated failed attempts, and out of frustration (he knew he was using the correct master password) he tried his old master password and successfully logged into the 1Password 7 for Windows desktop app.
To recap, he now use the new master password to log into (1) 1Password.com (2) the 1Password 7 for Mac desktop app (3) 1Password X Chrome browser (4) 1Password X FireFox browser and (5) 1Password X Microsoft Edge browser. But, he must use his old password to log into the 1Password 7 for Windows desktop app.
I would welcome any insight on what may have gone wrong when he changed his master password in the desktop app of 1Password 7 for Windows for it to retain the old master password but change the master password for five other app/extensions described above, as well as solution to insure he has a single 1Password master password regardless of the app/extension he's using.
1Password Version: 7.4.767
Extension Version: 1.19.0
OS Version: Windows 10
Sync Type: Not Provided