Impossible to install update, blocked at 87%.

Hello, I had the 7.4.1
I would install the 7.5.0 update, but blocked at 87%
I clean cache of play store => Same. Erase data => Same
Uninstalled 7.4.1 => Impossible to instalml the 7.5.0 with clean installation, blocked at 87%

How to install it ? I can't now, use my passwords !!!

Thanks for your help ! :)


1Password Version: 7.4.1
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:dowload update on play store

Comments

  • periperi

    Team Member

    @landia Can you let me know the make and model of the device, what version of Android you're running, and what version of the Play Store you have installed? Also, do you have any other pending updates in the Play Store?

  • landialandia
    edited June 5

    So quick answer !

    Model device : OnePlus 7 Pro
    Version Android : 10.0.5
    Version Play Store : 20 4 18

    No pending updates, now, but yes, it was the case before. But when I stop this update, others were updated without problems.

    So now, 1password is uninstalled and stioll blocked at 87%

    But I don't know if I take the 7.4.1 if the problem is still here.
    I suppose not, because I used it without problems. I even engage for a year subscription so, it's a good software.

  • Today it's 90%

    Others app OK. 4G or wifi it's the same.

  • periperi

    Team Member

    @landia Thanks for the info. Can you please reboot your phone and try updating again?

  • landialandia
    edited June 6

    90% Now. I noticed something.
    The first time, the app to download was at 17,37 Mo.
    After at 16.85Mo

  • ag_anaag_ana

    Team Member

    @landia:

    90% Now.

    And is this after the reboot that peri suggested?

  • Yes or course.

    As I couldn't use my password, I deleted all my phone.

    Use the apk of the previous

    No choice !

    There's a problem

  • ag_anaag_ana

    Team Member

    @landia:

    Thank you for the confirmation.

    Use the apk of the previous

    What happens if you try to install 1Password for Android directly from the store instead?

  • Nothing !
    At 99% now (after having installed apk), it stopped now.

    As I deleted all (even SMS wtf) all applications except Chrome and 2 or 3 apps (surprised) were installed without problems. It's the case sometimes, on this point Android is not as good as iOS.

    Chrome and others apps stopped too at 90-95%. But it was the case in the past but never stopped.

  • periperi

    Team Member

    @landia Sorry to hear this. I wouldn't recommend using a separate APK, as we can only guarantee 1Password when installed through the Play Store. Though, I believe this issue is with the Play Store rather than 1Password.

    Do you happen to have a Google backup you can restore from?

  • landialandia
    edited June 7

    In fact, I was in Apple before, and that's right, I could restore it : but it block at 90%...

    I often fear that even with formatting, the installation is not "clear".
    Apk is sure, I use one of the more serious site (APKMirror)

    Anyway, this is my fault np :)

  • periperi

    Team Member

    @landia Were you eventually able to get 1Password installed?

  • Yes with apkmirror.
    No with Google play. Impossible by the common way.

  • ag_anaag_ana

    Team Member

    Thank you for the update @landia! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

  • periperi

    Team Member

    @landia We can't guarantee 1Password when installed through any 3rd parties, so I'd strongly recommend trying to get it again from Google Play. Please give it another try and let me know if you're able to install it now.

  • Hello Peri : In install by the common way after that. I supposed that there was changes due to Covid.

  • periperi

    Team Member

    Thanks for the update, @landia. I'm glad to hear you were able to install from Google Play!

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