Transferring membership types

Hi

I purchased a Personal subscription to 1Password several years ago and now have a lot of stuff stored there

Last year our company decided to subscribe to a Business plan, so I also have access through that, and can log in to both sets of vaults together, which is great. I know that as part of the Business plan, you offer a free Family subscription to users, but until now I have let this slide.

I now want to (ideally) migrate my Personal plan to become the free Family plan associated with my membership of my employer's Business plan, so that I can set up vaults for other members of my Family and without losing any of my data - what are the steps I need to go through to achieve this?

Thanks in advance

Richard


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • ag_anaag_ana

    Team Member

    Hi @Richard2020! Welcome to the forum!

    Did you already create your 1Password Families account, or do you currently only have your Business account and your Individual account?

  • No, I haven't created a Families account yet, just the Business and Individual ones

  • BenBen AWS Team

    Team Member

    Gotcha. Thanks @Richard2020. We can definitely facilitate that, but I'd like to consult with our billing folks to make sure we give you the best advice for how to accomplish it. To facilitate that please shoot us an email to [email protected] and in the body of the message put a link to this thread: https://discussions.agilebits.com/discussion/114253/transferring-membership-types#latest

    When you email in you'll get a support ID from BitBot. Please post that ID here so we can get the conversation over to our billing folks. :)

    Thanks!

    Ben

  • Hi, the support ID is [#PHE-29568-254]

  • BenBen AWS Team

    Team Member

    Perfect. Thanks Richard. I've forwarded your request to our billing folks. They should be in touch shortly.

    Ben

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