I am getting the error "1password failed to connect to 1passwork mini".
I am getting the above error. I have tried all the fixes listing on your website. I have used the 1password5 trouble shooting app which did not work. What am I to do next?
Additionally, when 1password was working, when booted up the icons in the program began flashing on and off and program functioned erratically. I have already deleted and reinstalled the program.
Thank you
1Password Version: 5.4.1
Extension Version: Not Provided
OS Version: osx 10.11.1
Sync Type: Not Provided
Referrer: kb:error-connect-to-mini
Comments
-
Hi @mbittinger,
I'm sorry you're getting that error when trying to open 1Password!
It sounds like you tried following the steps in the following knowledgebase article, but just in case, please take a look here: Troubleshooting “1Password failed to connect to 1Password mini”
If that doesn't help, you can try these steps, which are a slight variation of some of the steps from the above article:
- Go to the Applications folder and drag 1Password 5.app to the Trash (do not use any app cleaning tools).
- Empty the Trash, then reboot your Mac.
- After the reboot, download a fresh copy of 1Password 5 (if you're using the AgileBits Store version of 1Password, get it from our download site)
- Once downloaded, unzip the file if necessary and drag it to the Applications folder.
- Double-click the new app to open it.
If that still doesn't solve the problem, make sure you've also checked for extra copies of the 1Password app: How to remove multiple, conflicting copies of 1Password from your system
Does that help at all? If not, please let us know and we'll continue from there. Thanks!
0 -
I have 1password 4 and I had bought a (previously unused) license for version 5. Now that I am under 10.11, I would like to upgrade to version 5. The sparkle mechanism does upgrade to version 5, but the app cannot find 1pwd mini and refuses to run. I think you have a serious problem with your update mechanism. For the time being I have reverted to version 4, which works, thank god!
0 -
For what it's worth, I'm also affected by the same issue. 1Password updated itself automatically a few weeks ago, and even after following all the support steps in the KB article, I'm still unable to run the app.
0 -
@loginx you've not told us exactly what version of 1P you're running or, critically, your OS X version number. However, if you're on OS X El Capitan take a look at this AgileBits post and see if it helps.
Stephen
0 -
@Stephen_C I hadn't noticed that post, thanks for bringing it to my attention. I'm indeed running El Capitan, and the fix in that post did resolve the issue for me, thanks!
0 -
I have the latest El Capitan and trying to migrate from 1P 4 to 1P 5. I have deleted all the old files, rebooted, tried the terminal fix pointed by Stephen_C, and 1P 5 still cannot find 1P mini. Why don't you provide a pkg or mpkg installer for 1 Password 5?
0 -
@snorky: Because 1Password doesn't need an installer. It's a single app bundle that you simply drag to your Applications folder — no installation required. Getting 1Password installed isn't the problem. Quite the contrary! It's having too many copies of it, because it's too easy! :lol:
If you're still having trouble, the best thing to do will be to generate a diagnostic report and send it to support+forums@agilebits.com so we can look at the logs to determine exactly what is happening:
Sending Diagnostics Reports (Mac)
Just be sure to include a link to this forum thread and your username in the email so we can 'connect the dots'. We will get to the bottom of this! :)
0 -
It appears that the problem has been solved by opening the 1P5 app package and opening the 1PW mini by hand
0
