I cant migrate passwords to new version of 1password

JakkeriJakkeri
edited December 2015 in iOS

I have tried to upgrade to new version of password.... with no luck.
Everything that is said in this link i have tried... with no luck.
https://support.1password.com/upgrade-ios/
What to try next?
old version keeps crashing and new does not have anything although have tried different ways?
IOs version 9.2
1password 3.6.5. pro


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: ios
Sync Type: Not Provided
Referrer: kb:upgrade-ios, kb:icloud-faq, kb:wendy-appleseed

Comments

  • BenBen AWS Team

    Team Member

    Hi @Jakkeri,

    Sorry to hear about the trouble upgrading. I'd like to ask you to create a Diagnostics Report from 1Password 6 on your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to [email protected].

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.