1Password Mini Slow as Molasses to Open now

Latest 1Password update(6.0.2) broke 1Password Mini (4.5.3) using El Capitan - it now takes literally FOREVER to open.

  1. Enter password
  2. See "unlock" animation
  3. Go get a cup of coffee and read the paper
  4. 1Password Mini will open a few seconds after you get back

Okay, a bit of an exaggeration, but literally 10 seconds to open after the unlock animation. Plus, it's a bit flaky after that for a few seconds, not accepting clicks, and displaying lists funky. It settles down after another 5 seconds.


1Password Version: 6.0.2
Extension Version: 4.5.3
OS Version: OS X 10.11.3
Sync Type: wifi

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Comments

  • texastobytexastoby
    edited March 2016

    Yep, same here, except I go grill for a while and then come back ;)

  • brentybrenty

    Team Member

    @scoobydoo99, @texastoby: While the prospect of grilling and reading the paper while drinking some coffee sounds really rather lovely, I'm sorry you're both running into this issue. The development team is investigating so we can find a solution to this problem. :(

  • +1, extremely slow across three different computers. One my primary work computer 1password has become unusable as it beachballs for ~1-2 minutes when first opening it.

  • Drew_AGDrew_AG 1Password Alumni

    Hi @colbygka,

    I'm sorry you're also running into this problem! As Brenty mentioned, our developers are looking into this, but in the meantime, it might help to restart your Mac, or restart 1Password mini (from the main 1Password app, go to Help > Troubleshooting > Restart 1Password mini).

    Again, I apologize for the trouble. Please let us know if that helps, or if you need anything else. Thanks! :)

  • Just wanted to chime in here and note that I see the same thing, on both my work and home machines.

  • I'm also experiencing the slowwwww response with 1P mini. Initially, it would not allow keyboard access to the master password field, and then it was very slow to accept input and a long delay to respond. This is on a 2012 MacbookPro that has been up 7 days. Using the 1P application "Help" to restart 1P mini helped a great deal. This is behavior I have not previously seen in the years I have been using 1Password mini.

  • Yup. Was just coming here to post about it and see I'm not the only one at the party. Horribly horribly slow, almost unusable on a routine basis.

  • Drew_AGDrew_AG 1Password Alumni
    edited March 2016

    Hi @rameshdharan, @dkg, and @dtoub,

    I'm sorry you're all also running into this issue! I'm not sure if you've all seen some of the previous posts in this thread, but our developers are definitely working on this problem and hope to solve it as soon as they can.

    @dkg, I'm happy to hear restarting 1Password mini helped! While waiting for a more permanent fix for this, restarting mini should speed things up if they slow down again.

    @rameshdharan and @dtoub, have you tried restarting 1Password mini as I described in my last post? If so, did it help?

    ref: OPM-3829

  • @rameshdharan, @dtoub, @Drew_AG I had the same problem; restarting 1Password Mini solved it. :)

  • brentybrenty

    Team Member

    Excellent! Thanks for the update. I'm glad to hear that did the trick. We'll continue to investigate what might be causing this in the first place.

  • skiaddictskiaddict Junior Member

    Having same issues here. Restarted mini and it cleared it up.

  • Drew_AGDrew_AG 1Password Alumni

    That's great news, thanks for letting us know that helped! Our developers will hopefully be able to solve this soon, but in the meantime, if it happens again, restarting mini again should help. I apologize for the inconvenience!

  • I have the same problem. Note that this only seems to occur with 1Password Mini, not when opening the full program (which is a decent workaround if you only need to load a login). It also only happens, for me, when first opening 1Password Mini after a OS X login. Once I've gone through the long process of letting it load the first time, it will be its usual fast process thereafter.

    This may just be me, but I found some log entries relating to errors with the dropbox sync, or so it seems.
    Here's a link to a short clip of it happening on my 2012 MBPr. The same problem happens on my 2014 Mac Pro.

  • MeganMegan 1Password Alumni

    Hi @twilsonco,

    Thanks so much for the detailed report! Some users earlier in the thread have reported that restarting 1Password mini has helped: Help > Troubleshooting > Restart 1Password mini (in the main app). Have you tried this?

  • Thanks @Megan. In my case it's only slow to open the first time, and it would take longer to open the main program and restart 1Password Mini than the delay upon first launch. However, I have found that opens at its normal fast speed after using that option.

  • MeganMegan 1Password Alumni

    Hi @twilsonco,

    Thanks for clarifying! Our developers are looking into a proper solution for this problem, and I'll let them know that you would like to see one as soon as possible. :)

  • +1 Very slow since the latest update. Quitting it and restarting alleviates the issue.

  • brentybrenty

    Team Member

    I'm sorry for the trouble! Hopefully we'll be able to find a solution for this soon. :blush:

  • Hi! One more data point: I'm seeing the same thing. Very long delays that start happening whenever I'm in a big hurry :). Restarting 1P Mini is a temporary fix: thanks for the tip. I'm also using Dropbox sync, if that's relevant. Peace... --2p

    Macbook Pro (Retina, 13-inch, Mid 2014), 10.11.4, 1Password 6.2 (620011)

  • brentybrenty

    Team Member

    Thanks for the info! We've been making some changes in the betas that have helped some folks, and we're still working on the problem to improve it further. Hopefully we can get this resolved for everyone, but in the mean time I'm glad that restarting the app helps. :)

  • Just FYI: This happens for me on my 11" Mid-2013 MacBook Air at work, but never on my new MacBook at home, which is fine.

  • JacobJacob

    Team Member

    @nfarina We just released a beta that should fix most of the slowness. Could you give it a try?

    Using 1Password betas

    Let us know how things go. If you have any issues, please create a Diagnostics Report from your Mac. This knowledge base article explains how: https://support.1password.com/diagnostics/mac.html

    Attach the Diagnostics Report to an email message addressed to [email protected].

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • Awesome, will give it a shot!

  • JacobJacob

    Team Member

    Sounds good :)

  • vicjangvicjang
    edited May 2016

    Just wanted to report that @Drew_AG's restarting 1Password Mini method worked like a charm.

    Before restarting, 1PMini is taking up 1GB of memory, after restarting and using for an hour, it takes only 80MB.

    (so maybe there's a memory leak somewhere?)

  • khadkhad Social Choreographer

    Team Member

    @vicjang,

    Just to be clear, this should be resolved in the latest betas. Are you still seeing the problem when using the beta builds?

  • @khad I was not, thanks for informing me of this option. I'll install and report back (if I remember to :P)

  • khadkhad Social Choreographer

    Team Member

    No worries, @vicjang. I just wanted to make sure you weren't still having the problem in a build where we thought we fixed it. ;)

  • Is the new version already released (2 months after the beta)? Still seeing this issue across multiple devices.

  • ag_kevinag_kevin Junior Member

    Team Member

    Hi @remokoch ,

    Yes, version 6.3.1 has been released and it should take care of the slow unlock issue. If you are still having that problem in 6.3.1, I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to [email protected].

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Regards,
    Kevin

This discussion has been closed.