Incorrect device name is showing up in my Authorized Devices

When viewing my Authorized Devices in my account it is showing an incorrect name for my MacBook. Where is it pulling the device name from?


1Password Version: 6.6.1
Extension Version: 4.6.3
OS Version: macOS Sierra
Sync Type: Family Account
Referrer: forum-search:Device name

Comments

  • FrankFrank

    Team Member

    Hi @mark_luczkowski - Great question! Open system preferences on your Mac > Click on the "Sharing" folder > from here you can change the computer name. I hope this helps and let us know if you have any additional questions. :-)

  • I've already changed it there however when I delete and reauthorize my Mac it still registers the device as my old name.

  • robrob Agile Customer Care

    Team Member
    edited September 2017

    Hi, @mark_luczkowski. Sorry for the confusion. This is a known issue right now, but we hope to address it soon. What "soon" means is not yet defined, but it's on our list of things to do next. If it's a showstopper for you, I believe there's a way to force it to refresh by deleting a preference file and relaunching 1Password, but I'd have to check on that.

    ref: b5-2097

  • Rob,

    Thanks for the update and the information. Not a showstopper however was something I wanted to validate if it was a known issue.

  • robrob Agile Customer Care

    Team Member
    edited February 2017

    Perfect :+1:

  • It looks like this is still an issue. It gets confusing when you have five "Wendy's MacBook Pro" devices on your account. (Okay, maybe it is just two, but still.) :)

    Is there a workaround, such as the mentioned removal of preferences file, that could be used while the fix is pending?

  • rickfillionrickfillion Junior Member

    Team Member

    Hi @Kimmo,

    You're right, this is still an issue. If you're looking for a workaround... I think doing a full Help > Troubleshooting > Reset All 1Password Data... on the Mac and signing back in will re-add the Mac as a new device with the correct info. You'll want to make sure you have your Emergency Kit (email, sign in url, secret key, and master password) safe before you do this.

    Rick

  • Thanks, @rickfillion -- that did it!

  • rickfillionrickfillion Junior Member

    Team Member

    Woo! I look forward to when that issue is resolved. It causes us much grief.

    Rick

This discussion has been closed.