1Password for Windows Desktop has stopped working [Windows 8.1 Pro]

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1Password for Windows Desktop has stopped working

Appears related to OS patch possibly pushed out as 1Password was working fine till to today.

1Password version :: 6.5.401.0

Windows Event Logs that point to the issue

    Error    5/31/2017 4:22:20 PM    Application Error    1000    (100)

    Log Name:      Application
    Source:        Application Error
    Date:          5/31/2017 4:22:20 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      .....
    Description:
    The description for Event ID 1000 from source Application Error cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    AgileBits.OnePassword.Desktop.exe
    6.5.401.0
    58e55d10
    KERNELBASE.dll
    6.3.9600.18340
    57366075
    e0434352
    0000000000008a5c
    1cf0
    01d2da5c5e6f8acb
    C:\Users\m....n\AppData\Local\1password\app\6\AgileBits.OnePassword.Desktop.exe
    C:\windows\system32\KERNELBASE.dll
    9c4ca83c-464f-11e7-82ce-f48c507b70f4



    Error    5/31/2017 4:22:20 PM    .NET Runtime    1026    None
    Log Name:      Application
    Source:        .NET Runtime
    Date:          5/31/2017 4:22:20 PM
    Event ID:      1026
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      ......
    Description:
    The description for Event ID 1026 from source .NET Runtime cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Application: AgileBits.OnePassword.Desktop.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.NullReferenceException
       at Microsoft.Extensions.FileProviders.PhysicalFileProvider..cctor()

    Exception Info: System.TypeInitializationException
       at Microsoft.Extensions.FileProviders.PhysicalFileProvider.HasInvalidPathChars(System.String)
       at Microsoft.Extensions.FileProviders.PhysicalFileProvider.GetFileInfo(System.String)
       at Microsoft.Extensions.Configuration.FileConfigurationProvider.Load(Boolean)
       at Microsoft.Extensions.Configuration.ConfigurationRoot..ctor(System.Collections.Generic.IList`1<Microsoft.Extensions.Configuration.IConfigurationProvider>)
       at Microsoft.Extensions.Configuration.ConfigurationBuilder.Build()
       at AgileBits.OnePassword.App.BuildConfiguration()
       at AgileBits.OnePassword.App..ctor()
       at AgileBits.OnePassword.Program.Main(System.String[])

1Password Version: 6.5.401.0
Extension Version: Not Provided
OS Version: Windows Pro 8.1 Pro
Sync Type: AgileBits

Comments

  • AlexHoffmannAlexHoffmann

    Team Member
    edited June 2017

    Hey @Durango_mark,

    Sorry for the troubles here. Since this looks very much like a .NET Framework error, let's check if you have the right version installed.
    Please download version 4.6.2 of the .NET Framework and run the installer.

    Once this is done, please reboot and check if 1Password 6 runs stable.

    Cheers,

    Alex

  • Thanks Alex...

    I looked in the registry to see what version is installed and it's already at 4.6.2. Also tried to run the installer you sent and it says I'm already at 4.6.2.

    However, there is .NET 4.7 available as the beginning of May. I installed .NET 4.7 and that resolved the issue for my scenario. I can now run 1Password again. I can see there were several patches that were applied to my system over this past weekend and after that is when 1Password ceased to work. Thanks Microsoft!

    Anyway, thanks for pointing me to .NET as the culprit as I was able to resolve with an upgrade to 4.7 of .NET.

    -mark

  • AlexHoffmannAlexHoffmann

    Team Member

    That's good information, thank you for that @Durango_mark!

This discussion has been closed.