master Password is not accepted on OSX

My master password is not accepted on OSX. I have not changed my master password, I have no Capslock on, I do remember my password, I did retry and it does not work either in 1Password or 1Password Mini. It does however still work on my iPhone.

I did read that other people recently had the same issue[1], but that no final conclusion was found. I did also restart my computer as mentioned in the post, but that also did not help.

I did also run a diagnostic and send that to the support email.


1Password Version: 6.8.1
Extension Version: Not Provided
OS Version: OSX 10.10.5
Sync Type: iCloud


  • LarsLars Junior Member

    Team Member
    edited September 2017

    Hi @wiffbubbles -- sorry to hear you're having difficulties! 1Password never arbitrarily changes your Master Password, so it's likely something else is going on here. To get a better idea of exactly what might be the case, I'd like to ask you to create some diagnostics reports, one from each of your devices.



    Please add the following code (including the square brackets) to the subject of your diagnostics email before sending it:


    This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.

    Note: for anyone else reading, please note: this ID is for @wiffbubbles only. If you’re experiencing the same issue and need help, please ask us for your own ID.

    ref: YNU-39194-433

  • Hi Lars

    Thank you so much for helping me. I hope I did it right with the diagnostics emails.

    I would be glad if you can find something out.

    Best regards

  • LarsLars Junior Member

    Team Member

    @wiffbubbles -- I've replied to you via email; let's keep the conversation going there, if you don't mind. :)

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