I'm using 1Password 6 on my Macbook, Google pixel phone and Asus Chromebook which runs Android apps.

My phone syncs quickly and accurately with my Dropbox 1Password keychain. My Chromebook does not. When it tries to sync, the notifications box shows a lengthy notification listing files which it says it can't download. The 1Password settings on both the phone and the chromebook are the same.

What is going on and how do I correct it?


  • mverdemverde

    Team Member

    @asdervaes I'd be happy to help you with getting sync working as expected on your Chromebook. In order to get a better understanding of what's working differently, I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: url
    • Your forum username: username

    That way we can "connect the dots" when we see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once we see the diagnostics we'll be able to better assist you. Thanks very much!

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file