"The item '1Password 7' can’t be moved to the Trash because it’s open."

aydjaydj

I'm trying to uninstall and then reinstall 1Password but get the message "The item “1Password 7” can’t be moved to the Trash because it’s open." Even if I restart the computer and don't open 1Password I get this message.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: macOS 10.13.6 (17G65)
Sync Type: Not Provided
Referrer: forum-search:uninstall

Comments

  • BenBen AWS Team

    Team Member

    Hi @aydj

    I’m sorry to hear about the trouble. Please try this:

    1. Open 1Password
    2. Quit 1Password 7 completely by typing ^⌥⌘Q (or just holding down the Control and Option keys as you choose Quit from the 1Password menu).
    3. Delete 1Password 7 – don’t use any app cleaners or uninstallers to do this, as these programs can remove more data than you want them to. Just drag the 1Password 7 app from your Applications folder to the Trash, then empty the Trash.

    I hope that helps!

    Ben

  • That worked. Thanks so much Ben.

  • BenBen AWS Team

    Team Member

    You’re very welcome. Thanks for the update. :+1:

    Ben

  • I wish this worked for me. I'm struggling here...can't remove 7

  • LarsLars Junior Member

    Team Member

    @gold4it - to remove 1Password 7 for Mac, Quit 1Password 7 Completely by typing ^⌥⌘Q (or just holding down the Control and Option keys as you choose Quit from the 1Password menu). Then drag the 1Password 7 app to your Mac's trash and empty the trash. That will remove it.

  • I was able to remove it, thank you. I now have a bigger problem. When I try to use the Safari extension, it takes me to the homepage, where it wants me to purchase 1Password 7. Version 6 (or whatever I'm on) doesn't work the way it used to. Very frustrating.

  • BenBen AWS Team

    Team Member

    Please try restarting your Mac, @gold4it. It sounds like the extension is still expecting 1Password 7, instead of 1Password 6.

    Ben

  • This worked for me, but this is pretty bad UX, there should be something in the help docs, or in the menu, or preferences. Somewhere.

  • LarsLars Junior Member

    Team Member

    Welcome to the forum, @dzajic! Thanks for the feedback.

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