1password 7 and MacOS 10.14 Mojave with Touch ID

2

Comments

  • LarsLars Junior Member

    Team Member

    :) :+1:

  • Used the solution and it worked for me as well. Just had to make my account and admin account before doing it (FYI for anyone who sets up a separate admin account on their computers).

  • LarsLars Junior Member

    Team Member

    :) :+1:

  • Having the same problem, spoke with AppleCare a few mins ago, and of course, they said the problem was with 1P and to wait for an update from AgileBits.

    Sent a diagnostic report through 1P. Ticket ID is:

    ELE-98984-335

  • LarsLars Junior Member

    Team Member

    @jandreoni - thanks. One of us will be with you shortly via email.

    ref: ELE-98984-335

  • Thanks, @Lars !

  • LarsLars Junior Member

    Team Member

    @jandreoni - you're quite welcome. It may not be immediately, as we answer support requests in the order we receive them, but as soon as possible. Thanks for your patience. :)

  • jandreonijandreoni
    edited October 2018

    @Lars No worries. Like I told Apple last night, it's more of an inconvenience that it's not working because it's awesome tech. It's nothing critical. I've been using 1P for years and years and it's my favorite and most-used piece of software, so I'll hang tight. Thanks again! =)

  • LarsLars Junior Member

    Team Member

    :) :+1:

  • I just ran into this problem and I do understand that sometimes there are issues when a new OS comes out and will try the suggested script. However, that post reads rather poorly. It basically says that we as your customers and users are responsible for this issue. "If you've gotten your Keychain into a state..." All I did was run the update to the new OS exactly as I have every time before.

  • LarsLars Junior Member

    Team Member

    @TheDandee - it wasn't meant to suggest anything in particular, other than the fact that the vast majority of the cases we've seen so far of this are where a user has migrated from an earlier Mac or otherwise moved their login keychains, which had the Secure Enclave data associated with it. That's where these problems mostly arise.

    So, can I ask whether you're still having this problem, or did the solution work for you?

  • @Lars Running the script in terminal fixed my issue.

  • brentybrenty

    Team Member

    Glad to hear it! :) :+1:

  • FYI: By resetting the keychain and updating to 10.14.1 mojave yesterday, the issue actually was resolved.

  • brentybrenty

    Team Member

    Excellent! Glad to hear that helped in your case as well. Thank you for the update! :chuffed:

  • @brenty is it possible to get instructions for the fix in more layman's terms? I'm not very savvy with keychain or terminal commands, but would like to fix the issue.

  • LarsLars Junior Member

    Team Member

    Welcome to the forum, @ssbanderson! Unfortunately not. The process requires doing these things; there's really no shortcut or magic button that will do it for you. If you have any specific questions about what to do, feel free to ask us here, preferably before you begin the process.

  • Case #NFA-23371-634

  • LarsLars Junior Member

    Team Member

    @spikeone - Thanks for letting us know you sent in a report to our email support team. One of us will be with you in the order we received your email! :)

  • Worked for me too! Hallelujah!

  • LarsLars Junior Member

    Team Member

    @Dagdrivergjengen - glad to hear it! :)

  • @Lars Happy to say that the Terminal trick worked for me ONLY after updating to 10.4.1. I tried several times under 10.4 with no luck, so yay! Thanks for your help!

  • mcwinterrmcwinterr
    edited November 2018

    I'm having the same issue and the Terminal trick did not work for me. Just bought a new Macbook Air with Mojave 10.14.1, and set up 1Password 7 (version 7.2.1) and although the option is enabled, there is no option to use Touch ID to authenticate anywhere via 1Password.

    What is the solution? Do I really need to reinstall everything? I just bought the computer new!

  • brentybrenty

    Team Member

    @jandreoni: Can you tell me what happened exactly? Did you receive a specific error when trying the terminal commands in 10.4? That's actually the only place I've done it myself.

  • brentybrenty

    Team Member

    @mcwinterr: Did you then copy your Keychain from the old computer? I haven't heard of any cases of this happening on a brand new setup. It would be helpful to know either way. Did you try the steps provided? If so, what exactly "did not work"?

  • @brenty No errors, it just wasn't working under 10.4. The mv command certainly moved my Keychain folder out with zero issue, but after restarting and dragging it back in into ~/LIbrary, nothing changed with TouchID and 1P. I ran the exact same steps after upgrading to 10.4.1 and it worked just fine.

  • LarsLars Junior Member

    Team Member

    @jandreoni - huh! Well, I'm willing to take the win on that one, since you are the only example of it we've heard of yet, and we're not likely to be able to figure out why it happened at this point, in retrospect after the problem's resolved. Keep an eye on things, and let us know if the problem recurs.

  • @Lars Will do, haha. Thanks!

  • LarsLars Junior Member

    Team Member

    :) :+1:

  • @brenty - no I didn't copy anything over. But upon setup, I logged into my iCloud, which likely copied over my existing Keychain, no?

    I did try the steps provided, to no avail. I ran the Terminal command, and rebooted. I re-setup my fingerprints in System Preferences and reselected the Touch ID option in 1Password. But unfortunately, there is still no option to use Touch ID to authenticate anywhere via 1Password.

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