Scrolling passwords

I'm having a problem scrolling through my list of logins.
When I try yo scroll it just keeps going back to the beginning and never moves forward.
I'm using 1Password X ver 1.13.0 in Chrome for windows

Thanks
Jeff


1Password Version: Not Provided
Extension Version: 1.13.0
OS Version: Windows 7 Enterprise SP1
Sync Type: Not Provided

Comments

  • Is anyone looking into this?

    Jeff

  • brentybrenty

    Team Member

    I'm sorry to hear that. How are you scrolling exactly? Using a trackpad, a wheel, keyboard?

  • Just using the scroll bar. It will not advance just keeps snapping back.
    I tried on 2 machines. 1 Win 7 and 1 Win 10.

    Thanks
    Jeff

  • I just noticed that if I hold down the Shift key while using the down arrow it does advance correctly. But as soon as I let go of the Shift key it goes back to the top of the list.

    Jeff

  • brentybrenty

    Team Member

    @jjocsak: I'm not seeing that at all. What version of Chrome are you using, and what input drivers/software? Here it scrolls as expected, and if I hold shift, I cannot scroll at all. It sounds like something on your system -- perhaps some setting -- is modifying scrolling behaviour. Are you saying that when you scroll down through, say, Logins, you end up back at the very top of the list when you stop?

  • Both Computers 1 Win10, 1 Win7 have Chrome 70.0.3538.77 and 1PasswordX 1.13.1.
    The shift only works on the Win 7 machine.
    Without that they both do not scroll forward.
    And yes to the last question.

    Jeff

  • brentybrenty

    Team Member

    @jjocsak: What device are you using for input when scrolling? And is there additional software involved? Maybe someone else here has something similar to test with, but the only way to determine that is to know what you're using. Thanks!

  • Mouse. No other software.

  • brentybrenty

    Team Member

    @jjocsak: But what type of mouse, and brand?

  • One is a standard HP wired mouse. The other one is a wireless Logitech mouse.

  • No none of those. Remember It is also happening with my standard HP wired mouse.

    Jeff

  • Hi there @jjocsak,

    Thanks so much for your report. I'm one of the lonely wolves who uses Windows on a regular basis here at 1Password. :)

    I was able to reproduce the issue you're seeing on my Windows 10 machine. I applaud you for keeping your cool, as I've shaken my fist angrily at the monitor more than I care to admit. :p

    We've filed a bug for the scrolling issue, but I can't promise you when exactly we'll get to fix it. If you see an issue number {183} next to an item in the 1Password X Release Notes, you'll know that the erratic behavior has been fixed.

    In the meantime, would you be willing to use the mouse wheel to scroll through your login items as a workaround?

    ref: B5X-183

  • Thanks for following up on this and yes I can use the mouse in the mean time, np.
    I'll keep an eye on the release notes.

    Jeff

  • Thanks for your understanding, and kudos for reporting the issue. :blush:

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