Good morning 1password,
I am having issues with my 1password account.
I understand that I have purchased a 1password licence and sync to dropbox.
On one of my iPhones (X) I have all of the pro-features activated, but on my iPad, the pro features are not activated and when I select the Restore Purchases prompt, I receive a message that I must be signed in with the Apple ID used to purchase the app. I have signed in with my Apple ID but this didn't work. As I have a licence, I am not sure how the license relates to the Apple ID and I don't understand why the pro features are activated on my iPhone but not my iPad?
I would like to add another vault to 1password. I am unable to do this on the iPad as the screen displays a selection "Sync more vaults with Pro."
So, I tried adding a vault on my iPhone which has the pro features. The only choices I have are Add Demo Vault or Sync Additional Vault. If I select Sync Additional Vault, the next screen displays Sync with Dropbox. If I select Sync with Dropbox, the next screen displays my Dropbox account. When I select my dropbox account, the next screen allows me to choose a vault, but the only option is the dropbox link to my current vault and when I select this option, I receive a pop up message Vault Exists - This vault already exists on your iPhone.
So, I have no idea how to create an additional vault???
1Password Version: 7.2.1
Extension Version: 7.2.1
OS Version: 10.14
Sync Type: dropbox
Referrer: forum-search:1password account across Mac osx and ios