Suddenly, 1Password's Command-\ keystroke no longer fills in the password for Bank of America.

This had been working fine. Using Mojave and Safari on MacBook Pro.


1Password Version: 7.2.4
Extension Version: 7.2.4
OS Version: 10.14.2
Sync Type: Not Provided
Referrer: forum-search:bank of america safari

Comments

  • brentybrenty

    Team Member

    @mjgrady71: Bank of America is a weird one. Can you tell me the specific URL where you're encountering this problem?

  • brentybrenty

    Team Member

    @mjgrady71: I'm not having any trouble filling there. Make sure you have Safari up to date, and that you enable the 1Password extension in Safari Preferences > Extensions. Let me know how it goes!

  • Safari is up to date and I only use safari. All other sites fill fine, so the extension is enabled and working. It is just the BoA site that has stopped (and probably the one I use most frequently).

  • I'm having the same problem
    Chrome: 71.0.3578.98 (Official Build) (64-bit)
    Mac: 10.14.2
    1Password: 1Password 7
    Version 7.2.4 (70204000)
    AgileBits Store

  • BTW, I've tried both Command-\ and also using "open & fill" from the extension. Neither one will fill in the password (BoA calls it "passcode"). I have to copy & paste the password to login. Does 1Passwword look for a specific field name in the HTML? Maybe BoA made a gratuitous change that broke 1Password?

  • I have the same problem.

  • nachalniknachalnik Junior Member
    edited January 7

    Hmmm. Have absolutely no problems with BOA site. Just tried it with latest versions of Firefox, Safari, Vivaldi and Brave. Keystroke fills work fine in each of these browsers.

    Dennis in PA


    1Password Version: 7.2.4
    Extension Version: 4.7.3.90
    OS Version: 10.14
    Sync Type: iCloud

  • brentybrenty

    Team Member

    @mjgrady71: It's certainly possible that they could change something that makes life harder for users, and it wouldn't be the first time...but then I'd expect to be having the same problems here myself. Where do you have 1Password installed exactly? Have you tried restarting your Mac?

  • brentybrenty

    Team Member

    @nachalnik: Thanks for chiming in. Glad to know I'm not just losing my mind!

  • brentybrenty

    Team Member

    @davedc, @bradaskins: Do you have both the browser and 1Password installed in the system /Applications folder? Be sure to make sure you complete any pending updates and reboot to see if that helps.

  • Yes, I have the browser extension and 1password installed. 1password works with command + \ on all other websites except Bank of America.

  • Same for me. Both in Applications; all updates installed; rebooting has no effect. Other sites behave properly.

  • brentybrenty

    Team Member

    Thanks for confirming. If you change the keyboard shortcut to something else in 1Password Preferences > General, does it work again? Do you have other extensions in the browser which may be interfering? I'd be more comfortable blaming the website if I was experiencing the same issue there, but so far no such luck! :lol:

  • I only have one extension in Safari - 1Password. I haven’t had a chance to change the shortcut but I will try that. Not holding out a lot of hope as the shortcut works for other sites.

  • LarsLars Junior Member

    Team Member

    @mjgrady71 - yep, I'm with brenty - cannot get it to fail in the way you're experiencing, which suggests to me that there's nothing wrong with the filling language of 1Password as concerns BofA specifically. I'm not sure what else might be happening on your system to prevent that one Login item (and no others), but I'd consider trying to manually re-save the item and see if that one works for you.

  • Well, OK. I deleted the old "login" entry for Bank of America, and created a new entry. Everything is working again.

  • BenBen AWS Team

    Team Member

    Glad to hear it. :) If there is anything else we can do, please don't hesitate to contact us.\

    Ben

  • Deleting all items relating to BofA and resetting it, fixed my problem.
    Thank you.

  • brentybrenty

    Team Member

    Very odd, but I'm glad that helped! :)

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