I am the organizer in a family account.
My parents have 2 new computers: one under OSX and one under Windows10.
On both computers I cannot get the fresh 1Password download to sign in to 1Password.
I copied the email-address, password, sign-in address and secret key from within the 1Password app (button at the top of the windows reveals those) on their old computers.
This results in an error. Same if I try my.1password.com as sign in address.
Same results if I type in manually or if I try the web browser.
Using the web browser on the computers where it doesn't work, does work for my own account. So it is not a problem with the browser.
Resetting the password will not help, as I can use their password to log into their 1Password programs on their old computers.
Moreover, as I think this will not help, resetting may extend the problem and make it impossible to access their vaults from their old computers as well if I get the same problems there.
The 1Password app is up to date (even downloaded today).
Below additional info is for Windows, but same problem under OSX.
What is going wrong and how to solve this?
1Password Version: 7.2.617
Extension Version: Not Provided
OS Version: Windows 10 Pro version 1803
Sync Type: 1password.com