cannot log in says my trail expired. thought I bought a lifetime Need to get in asap

mikewardmikeward
edited January 7 in Memberships

cannot log in says my trail expired. thought I bought a lifetime Need to get in asap [removed by 1Password staff -- this is a public forum]


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:cannot log in says my trail expired. thought I bought a lifetime Need to get in asap 3039018705

Comments

  • Can you please call me?

  • CoachCoach
    edited January 7

    nvm

  • vplewisvplewis Junior Member

    @Coach "It would appear they are only going to support the monthly paid people." Especially since you are replying to someone in the "Membership" category. Also, this is not a chat room, it is a support forum. That means that you are in a queue. FIFO applies. hth

  • Oh. My apologies. :|

  • brentybrenty

    Team Member

    @mikeward: Thanks for reaching out. I’m sorry for the confusion! While the license you purchased never expires, it is valid for the specific version you paid for; a license for another version is a separate purchase. You can either continue using the version you bought, pay to use the new one, or get all of the apps and updates as part of a 1Password.com membership. I hope this helps. Be sure to let me know if you have any other questions! :)

  • So how do I go back to my old version? My version that I can't get in is 1Password 6. Do I need to reload 5?

  • I tried to open the old version and it says "1password quite unexpectedly" it won't let me open

  • brentybrenty

    Team Member

    @mikeward: Okay, now we're getting somewhere. ;) It sounds like you were using 1Password 5 previously and recently updated to 1Password 6. Is that correct? Did you change anything else?

  • Don't think so. I would just like to go back to what it was if an upgrade requires a new subscription. How can I do this? Probably Password 5 or even the original 1Password.

  • BenBen AWS Team

    Team Member
    edited January 8

    Hi @mikeward

    That screenshot indicates you have 1Password v3 installed, which was retired in 2012 and hasn't been updated since 2014. I wouldn't expect it to work on a modern Mac. If you have a license for 1Password 6, please uninstall 1Password 3 and install that version:

    https://1password.com/downloads/mac/#legacy-downloads

    thought I bought a lifetime

    Licenses are "lifetime" in that they never expire (though we don't use that term), but they do not include upgrades. Upgrades require a separate purchase. Here is the license upgrade policy that would've been in effect when you purchased your license:

    Ben

  • So it seems that maybe when I updated my computer to Mojave 10.14.2 that maybe I got 1password version 6 as a trial and it'
    s expired? I can't seem to get 6 to work or 4.3...I bought it in 2013. So do I have to buy a new license or can you provide me with a key to get 6 to work.

  • brentybrenty

    Team Member

    @mikeward: A license never expires, but, as mentioned above, it's valid for the specific version you paid for. So that would be 1Password for Mac version 4. However, I think part of the confusion is that we released versions 5 and 6 as free updates to 1Password 4. 1Password has no way of knowing whether or not you've purchased it unless you register the app with your license information, but all you need to do is double click your license file to register the app. You may even have it stored as a Software License item in your vault for safekeeping. If you have any trouble with that, or you would like to make the transition to version 7, shoot us and email at [email protected] with the details and post the Support ID you receive here so we can help. :)

  • The one thing I personally like about the the 1password.com membership is that I just pay that annual fee and don't have to worry about paying additional for updates, and the peace of mind that that purchase brings me with everyday use of 1Password in my opinion justifies what I pay for it.

  • brentybrenty

    Team Member

    I couldn't agree more. There's definitely some friction involved with having to weigh the relative pros and cons of upgrading otherwise. And 1Password is one of the apps that I really depend on, and don't want to have to deal with figuring out upgrades with stuff like that. I believe that OmniFocus is going to be doing something similar, and I am weirdly looking forward to just paying every month and getting all the latest versions (and a web app I can use on other platforms) so I can stop trying to figure out their upgrade pricing. :lol:

  • I am still having issues when I open Password 6. It asks me to buy it and has no place to double click license file to register app. Can you help? I would rather not pay for 6 again or pay for 7. Thanks

  • BenBen AWS Team

    Team Member

    I'm not sure I understand what you mean by "no place to double click license file." That happens in Finder, not 1Password. You'd need to double click on your license file in Finder.

    Ben

  • BenBen AWS Team

    Team Member

    How can we help?

    Ben

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