My phone has 225 logins...my wife has only 185...we both have pushed the "sync" button, but she does
We have One primary vault...but her Password does not have all of the passwords
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:forgot-master-password
Comments
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Why is there is mismatch between our two devices?
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@jayhawk5880 in order to answer your question we really do first need some basic information from you. Please tell us:
- What version of 1Password for iOS you are both using (the link will tell you how to find that information)
- Your iOS version number (for both of you)
- What sync method you use to sync your 1P data (Dropbox, iCloud or wifi)
Stephen
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Hey @jayhawk5880! Just wanted to check in here. Could you please post some more info about your setup so we can help you out? What Stephen mentioned above would help.
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IOS for both phones is 9.1
Both phones use iCloud sync
I have 231 items...she only has 159
We both access the Primary Vault0 -
@jayhawk5880 does anything in this knowledge base article help?
Troubleshooting iCloud sync issues
Stephen
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@jayhawk5880: To be clear, unless you're both using the same Apple ID, there is no way to sync using iCloud. iCloud data cannot be shared or sync'd between accounts. Please let us know what you find!
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We both have the same Apple ID and Password.
ICloud is enabled in both iPhones and my MAC...the iMAC, by the way, is synched up nicely to my phone with 231 items.
It's my wife phone than won't "catch up"0 -
I have 6.1.1 She has 6.1
I updated her to 6.1.1 and sync'ed still at 159 items0 -
@jayhawk5880: Make a fresh backup of your 1Password data on each device, disable sync on each device, reset 1Password's data in iCloud (only needs to be done on one device), and then setup sync again on each device. Please let me know how it turns out! :)
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