Password manager and Secure Wallet

Hi all. We believe we know why this is happening. Can any of you let us know if:

1. You're using the Mac App Store or AgileBits store version of 1Password
2. You're syncing your data via iCloud

That will help us make sure the problem is what we think it is, and how to go forward from here.

Thanks for the update guys. We've figured out what's causing this problem. The explanation can be found here. Here's the most relevant bit:

I do apologize for the inconvenience this is causing, but we do have a solution for you. The instructions to do this are:

Open the 1Password application and go to Preferences and click on Sync.
Select the Primary vault and set Sync to none. Do not check the box to remove data from iCloud when asked. You want to leave it there.
Set Sync back to iCloud and it will ask you to log in with your Apple ID one more time. This should be the last time, until your login token expires at some point in the future.
Again, please accept our apologies and let us know if you need assistance with the above instructions.

Please let me know if that solves your problem!

@jmbreitigan Did you enable syncing via iCloud at any point? If you aren't sure, would you mind sending a Diagnostics Report to us?

Sending Diagnostics Reports (Mac)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

@jmbreitigan No worries! These things happen. If you've been happy with syncing via iCloud until now, you can continue to do so after you follow the steps I posted above. But if you want to switch to Dropbox, there's no reason not to, so pick whatever works for you 8-)

Hi everyone,

Here is the explanation of what is happening, followed by the solution (it's the same as @nmott posted above)

When you set up sync to iCloud, you were asked to log in to iCloud with your AppleID. In return Apple provided 1Password with a "token" so it can continue to log in and sync your 1Password data without asking you to log in each time. These tokens do not have a definitive expiry date, but they can expire. Usually this happens when you change your password or security settings for your AppleID. However, this morning, I too got prompted for login, so it appears Apple has expired many (if not all) of these tokens.

Now, on to the reason for the multiple prompts. What should happen when the token expires is that you simply get prompted for your AppleID once and then it syncs again. Unfortunately, there is a bug where the token is not saved by 1Password after it expires and you get prompted. So every time 1Password tries to sync it prompts you again. This bug has been fixed in an upcoming update to 1Password so this should be the last time you see this. In the future, it will tell you why you are being prompted for your AppleID, and should prompt you only once.

I do apologize for the inconvenience this is causing, but we do have a solution for you. The instructions to do this are:

1. Open the 1Password application and go to Preferences and click on Sync.
2. Select the Primary vault and set Sync to none. Do not check the box to remove data from iCloud when asked. You want to leave it there.
3. Set Sync back to iCloud and it will ask you to log in with your Apple ID one more time. This should be the last time, until your login token expires at some point in the future.

Again, please accept our apologies and let us know if you need assistance with the above instructions.

Regards,
Kevin

Hi @Inno,

I'm not quite sure why it says no changes have been made in iCloud since August 2015, but we can definitely help you get things back to normal. Before doing anything else, just make sure you create a new backup of your data in 1Password for Mac by going to File > Backup. (That will open the Backup preferences and show all your backups, including the new one you just made.)

Once you've done that, there are a couple different options:

One option is to simply re-enable sync with iCloud and choose to merge. That should update the data in iCloud with any changes you've made on your Mac since the last time it synced (and if you've made changes on your iPhone that have synced to iCloud, those changes should also sync from iCloud to your Mac). Nothing will be deleted unless you deleted it yourself. However, if something unexpected happens, you can always restore from your latest backup.

The other option is to reset your 1Password data in iCloud before you re-enable sync. To do that, open the main 1Password app and go to the menu for Help > Troubleshooting > Reset iCloud Data. Once the data has been reset, go back to the sync preferences and enable iCloud sync again. It might take a little extra time to copy your vault from your Mac to iCloud. Once it completes that sync, you'll need to re-enable iCloud sync in 1Password on your iPhone as well.

Hopefully it all goes well, but we're here for you if you have more questions about that. :)