Bug report: iOS app doesn't respect the setting "Prompt for Master Password After Device Restart"


I use TouchID for 1Password on my iPhone 6, and I have the app set to prompt for the master password only after device restarts. However, the app asks for my master password anyway after I haven't opened it for a few hours, with no device restarts.

I have checked and double checked that my settings are correct: under Settings > Advanced > Security > Require Master Password, my configuration is set to "After Device Restart".

I rely on TouchID for 1Password because when in a public place, I do not want to be seen typing my master password one character at a time. I'd be very grateful for this bug to be fixed.

Thank you.

1Password Version: 6.4.1
Extension Version: Not Provided
OS Version: iOS 9.3.2
Sync Type: Not Provided


  • BenBen AWS Team

    Team Member

    Hi @dyx,

    Thanks for taking the time to write in. Could you please try changing the Settings > Advanced > Security > Require Master Password to 1 Hour, and then change it back to After Device Restart?

    Please let me know if that helps.


  • Hi @bwoodruff, yes, I've tried that; the issue still comes up.

  • BenBen AWS Team

    Team Member

    Thanks. I'd like to ask you to create a Diagnostics Report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the Diagnostics Report(s) to an email message addressed to [email protected].

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!


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