SYNC question
my mac and iphone are synced through dropbox
- usually make edits in mac - then they show in iphone\
- this time I made edits in iphone
- they didn't show in mac - so on mac i logged out and logged in - still no show
- so i logged out / in on iphone - then it deleted my edits
What did I do wrong? How do I properly sync from either one?
btw: latest version everything
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hi @dealtek,
Thanks for taking the time to contact us. I'm sorry you're having some trouble.
I know you mentioned "latest version everything", but can you provide the specific version numbers? If there is a problem with automatic updates, you may not be on the latest versions.
When you say "logged out / in" can you help me understand what you mean? Are you logging out of your OS X account (on your Mac), just locking 1Password, or completely disabling syncing with Dropbox and the setting it up again? Or something else?
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sure
mac = 10.11.6
ios 6.4.3
dbox mac = 6.4.14does that help?
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Hi @dealtek ,
I'd like you to try a little test.
- On your iPhone, in 1Password, go to
Settings > Advanced > Diagnostics > Log Settings
and turn onDropbox
andSync
. - Make a change to an item. It can be any change, no matter how small.
- Go to
Settings > Sync
and verify sync runs and completes. - Go to your Mac, and verify that sync has completed on your Mac.
If the change is not there, I'd like to ask you to create a Diagnostics Report from your iOS device:
Sending Diagnostics Reports (iOS)
Also, include in the message the date and time you tried the test above.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
Cheers,
Kevin0 - On your iPhone, in 1Password, go to