1Password will not open on iPhone [resolved]

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rjmuller
rjmuller
Community Member
edited October 2017 in iOS

Yesterday I updated to the latest version of 1Password for iOS on an iPhone 6s and it won't open at all. When clicked the "key slot" shows and it stays that way until after about a minute it crashes back to the home screen. I've tried swiping up to unload it, hard restarting the iPhone and nothing works.

1Password Version: Yesterday (N/A Can't see)
Extension Version: Not Provided
OS Version: iOS 11.0.3
Sync Type: Dropbox

Comments

  • Ben
    Ben
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    Hi @rjmuller,

    Thanks for taking the time to write in about this difficulty. I’m sorry for the trouble. Before we go any further could you please confirm if you have access to your 1Password data on any other devices?

    Please let us know.

    Ben

  • rjmuller
    rjmuller
    Community Member
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    Yes... Working fine on 2 MacOS systems (High Sierra) and iPad (iOS 11.1 Public Beta 5)

  • Ben
    Ben
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    @rjmuller

    Thanks. In that case I would suggest uninstalling & reinstalling 1Password on the iPhone.

    Ben

  • rjmuller
    rjmuller
    Community Member
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    Ohk figured that would be the case

  • Ben
    Ben
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    :+1:

    Please let us know how it turns out.

    Ben

  • rjmuller
    rjmuller
    Community Member
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    Fixed, thanks

  • Ben
    Ben
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    Excellent. Thanks for the update. If we can be of further assistance, please don’t hesitate to contact us.

    Ben

This discussion has been closed.