Hi there, I have the same problem, updated to ios 11, now 1password can not open.
My support ID is [#ARR-48533-244]. Would really appreciate some support. Thank you
Hi there, This my support ID [#ARR-48533-244], would really appreciate some support. Thank you
I'm using the version with Icon A
I have an iphone 6
I have a MacBook Air
I still have the old 1password
I know my 4 digit code and can guess my master password.
@Tasbihi: Thanks! We'll get back to you via email shortly.
Hi Brenty, are you available to help me to sort my 1password. You emailed me this morning, unfortunately I was working and couldn't reply till later.
I replied to you via email earlier tonight. Please get back to me there if you have any questions, to avoid any confusion. Recovery is a delicate process.
Hi, just received my ticket ID, #NQA-78834-227
Thank you in advance
Support ID #FWR-74459-788
@bagster: I see that Steve has already been in touch with you via email, so let's continue the conversation there.
@wsyaeger: Likewise, look for Steve's email, and we can assist you there.
I need help to.
Support ID is: #XYP-74962-639
@TheoS87 - Thanks, someone will be with you shortly.
My ID is #IBP-419943-284. Hope you can help to recover my data
@pblachut: I'll get back to you via email shortly.
Hello there. My support ID is #SNC-59615-477
@theseusfirst: Thanks. I'll reply to your email in a bit!
I have also posted the problem with os 11 on my Iphone. [#UDL-58548-745]
Hope you can help.
@IphoneRunner -- thanks! Someone will be with you shortly.
I have an older version of 1Password and when the new IOS 11 came out I'm not able to open your app. Can you help?
I’ve merged your post with the thread on this subject. Please see the first post of the thread for instructions:
I've sent the email, just waiting for more instructions.
@bhodack: Thanks! We'll get back to you via email shortly.
Dear sir/madam, sorry if this particular question has already been covered, but could you please advise how I can move passwords from my iOS 10 device to an iOS 11 device? I tried to follow the advice given on this website, but I am stuck when it says I should install 1Password 6.9 on my iOS 10 machine because this doesn't seem to be possible. Is there an alternative (manual) way to export my passwords to iTunes on my Mac and then copy them somehow to the iOS 11 machine?
@johadriaan: Thanks for reaching out. I’m sorry for the confusion! If you have an old version of 1Password on a device using iOS 9 or 10, DO NOT upgrade to iOS 11 until you've saved your data. You can get 1Password for iOS from the App Store, which will offer you the latest version supported on your device:
For example, on iOS 9 or 10, that will be 6.9.1. Then you can migrate your data from the old app:
If you're able to do that, it will be much better than having to copy data down by hand. Cheers!
ios 11 work on 64 bit operating system and your 1password is of 32 bit. so you need to update it for 64 bit and you need to find stable version which work on ios 11
@michali: We released 1Password 4 back in 2012, and many large updates since then. The brand new version, 1Password 7, is also 64-bit and fully compatible with iOS 11. Cheers!
My password account will not work with the new I-7s upgrades it says 1Password app needs to be updated. How do I do this Tim Clifford
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:My password account will not work mwith the I 7s phone most recent update
@bgdady I'm guessing that by I-7s, you meant iPhone 7S -- but correct me if I'm wrong. Is that the case? If so, what version of 1Password are you using (or had you been using)? If you're not sure, have a look at this chart and pick the one that looks closest to what you see.
If I misunderstood what I-7s refers to, or this isn't about 1Password on an iPhone, can you tell us a bit more about the issue you're having?
Yes iPhone 7s