I am switching from Samsung 7 to Samsung 8 and transferred all my apps. When trying to open 1Password, it doesn't work. I can open the app, (with no problems) on the old phone using the fingerprint or Master Password option. However on the new phone, no luck. I can't even access my account on my laptop as it isn't accepting my email address (unrecognised). I even tried my previous email address and nothing happens. I am sure I purchased the app and have been using it for a few years now.
I can't get the app working on the new phone, it's asking to scan my account details and I am at a loss as I can't find any of the info required:
sign in address / email address / secret key / master password (this i know).
How do I activate this again?
1Password Version: 6.7.2
Extension Version: Not Provided
OS Version: android
Sync Type: usb cable