New install presents with locked vault

We're using 1Password for Teams but one user was previously using 1Password 6 locally. After removing everything from their computer, including all Registry keys, when we install a new copy of 1Password, right from inside the Teams site, it presents with a locked 1Password app. No password opens this.


1Password Version: 6.8.534
Extension Version: Not Provided
OS Version: Windows 10 Pro
Sync Type: Not Provided
Referrer: forum-search:New install asks for password

Comments

  • edited April 2018

    It's like it's found a local vault, but we can't find it anywhere and it's not connecting to 1Password.com

  • GregGreg

    Team Member

    Hi there @jamesgrabatin,

    Thank you for reaching out!

    Please try to follow the steps in this guide to start over with 1Password 6 on that PC. You should be able to sign in to their team account after that.

    Let me know if it helps. Thanks! :+1:

    ++
    Greg

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