Running One PW in iOs 12.1.4 . Documents function (to add a documents file) not working

edited May 2019 in iOS

One PW version 7.3, iOS 12.1.4latest. Click the plus to add documents category and it won’t work. All other categories appear to create and work. Help please.

Running on iPad if relevant

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:One password iOS documents not working


  • ag_anaag_ana

    Team Member

    Hi @Eternal19! Welcome to the forum!

    Click the plus to add documents category and it won’t work.

    Can you please elaborate on what you mean by "it won't work"? What happens exactly when you try to add a Document item?

  • Thanks for the quick reply. Exactly NOTHING.
    When you click the other categories like identity etc, it creates the listed category. With the documents, it literally does nothing

  • ag_anaag_ana

    Team Member

    @Eternal19 Have you already given 1Password permission to access your Photos under iOS Settings > Privacy > Photos? Is 1Password showing that it has Read and Write access there?

    Without this permission, you won't be able to add any Documents inside 1Password on iOS.

  • Brilliant! Thx. Will try.

  • ag_anaag_ana

    Team Member

    You are welcome @Eternal19! Please let me know how it goes :)

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