Can't access recovered account

As a family manager, I used the account recovery feature to recover my wife's account. She successfully can log in now, but ONLY on one device (her iPhone) via Safari browser interface. Neither the native iOS 13 app, our macOS app, nor the macOS web interface will accept her username/secret key/master pass combination.

I've also sent an email support request that has gone unanswered for 3 days

1Password Version: 7.3.2
Extension Version: Not Provided
OS Version: macOS 10.14.6
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @Newell!

    Can you please let us know what ticket number you have so we can locate your message?

    Thank you!

  • Thanks @ag_ana ! My ticket number is #QTN-91876-887

  • brentybrenty

    Team Member

    Thanks! I'll close this and we'll continue the conversation via email. :)

    ref: QTN-91876-887

This discussion has been closed.