Hi there, can anyone help on this issue?
I have already contacted support (support ID is [#ZBP-58398-325]) but yet to get a response. I replaced both phone and laptop after accepting a new job, and despite performing an iCloud-backup prior to this, my 2fa app, duo-mobile, is now asking me to ‘reconnect’ the app with 1password.
The only way I can reconnect the app is by logging in to my 1password account. But now when I login to 1password it is asking for a 2fa code (on top of master key, password). So despite having all my login information I am blocked from logging in. I noticed on the recovery-pdf form there is a QR code and I tried using this to re-link duo, but duo does not recognise the code.
I have tried logging in here:
But it is still asking me for a 2fa code.
I no longer have access to both my old laptop and iPhone, I am unable to get access to those specific devices.
Can someone in the team help? As a consequence of this I have no access to any of my logins.
I have a paid 1password membership account.