Can I get refunded if I got charged because I forgot to cancel the subscription during free trial?

Hi. I just got charged today but I have no intention of using 1Password. I was on a free trial but forgot to cancel my subscription. Is there a way to get refunded?
(By the way, I reached out via Twitter and the contact form so apologies in advance for multiple messages from me.)

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  • HenryHenry

    Team Member

    Apologies for the unexpected charge—I see your email, and I'll go help you out there now. We can keep talking over email since this involves account-specific information!

  • Thank you Henry!

  • ag_anaag_ana

    Team Member


  • Same situation here. How about notifying before actually charging? This is very frustrating. If if wouldn't be for my bank this would probably went unnoticed.

  • ag_anaag_ana

    Team Member
    edited February 8


    We will be happy to help you with this. I noticed that you also sent us two emails about this. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    ref: SBY-31827-987

This discussion has been closed.