Blank icons and search is not working in 1Password 7.4.750
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I'm having issues as well on Windows with 7.4.750. After it updated, my search doesn't work and all of my icons are blank. Everything in 1Password X and iOS looks fine. I reset all data on Windows and still the same.
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Hi @aknewhope,
Thanks for reporting this. I've split your post into its own thread as it sounds like it is a separate issue.
After it updated, my search doesn't work and all of my icons are blank.
When you said icons are blank, do you mean the icons for your items are showing white box or the default lock icon?
Also, can you exit 1Password and then restart 1Password, unlock and wait about a minute, does icons come back in?
my search doesn't work
Can you clarify what you see when you search; you enter something in the main 1Password interface's item list search and nothing is filtered, it remains the same?
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When you said icons are blank, do you mean the icons for your items are showing white box or the default lock icon? Yes. They are still default after restarting.
Can you clarify what you see when you search; you enter something in the main 1Password interface's item list search and nothing is filtered, it remains the same? When I type in the search box, all entries in the list disappear.
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Yes. They are still default after restarting.
- Open 1Password, go to the 1Password menu > Settings.
- Turn off Rich Icons
- Go to Help Menu > Tools > Optimize database
- Now, turn Rich Icons back on
Wait about several minutes, it will take some time to redownload them.
When I type in the search box, all entries in the list disappear.
Hmm, I can't reproduce this at all. Do you see this in 1Password mini too?
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Open 1Password, go to the 1Password menu > Settings.
Turn off Rich Icons
Go to Help Menu > Tools > Optimize database
Now, turn Rich Icons back on
Wait about several minutes, it will take some time to re-download them.Done, and no icons have downloaded.
Hmm, I can't reproduce this at all. Do you see this in 1Password mini too?
Yes. 1Password X works fine as well as iOS.
By the way, when I click on a URL it opens my browser to a blank tab but doesn't even load the page.
I uninstalled 1Password for Windows and reinstalled but still the same.
See screenshots of search behavior.
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@aknewhope, it looks like something is interfering with 1Password processes where it needs to build a search index inside your local database and also to download rich icons. We do them in separate processes in the background but if they're blocked, you won't see any rich icons and the search has no data to work against.
Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.
Let us know here when you've sent it, so we can confirm we got the email.
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Sent
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It appears nothing is really working in the Windows app. Can't save edits, can't empty trash. When I go to accounts>sign out nothing happens. Just wanted to let you know.
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When I save a new login, the name is stripped but the username gets saved. I can see the newly created login on my phone.
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When I save a new login, the name is stripped but the username gets saved. I can see the newly created login on my phone.
Correction: the name is in the login, but appears blank in the list on Windows.
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It appears nothing is really working in the Windows app. Can't save edits, can't empty trash. When I go to accounts>sign out nothing happens. Just wanted to let you know.
Correction: The edits appear to be saved, but don't appear in the Windows app unless I click edit. When edit is clicked, I can see the changes I made previously. When I click save, I see the old name of the login. On iOS and 1Password X I can see the edits I have made.
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Everything is working now.
- Reset Data
- Uninstall 1Password
- Restart Windows
- Install 1Password
- Sign-in to account
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Hi @aknewhope,
I was waiting for your email, it hasn't come in yet. I can't find any emails using your forum's profile. Can you tell me if you got a response from our BitBot and if yes, what support ID it gave you, so I can look at your report to see what happen.
I'm glad you have it up and running but we do apologize you had to do that in the first place.
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Hi @MikeT
I sent it at 9:45 AM. I used my outlook.com email address to send it (****) and didn't receive an automated response. If you can't find it I can try sending with a different account.
Oh no problem. It's really one of the first issues I've had over the past 8 years or so. :)
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Hi @aknewhope,
I've quickly edited your post to remove your private information since this is a public forum.
I just got your second attempt just now! Let me reply there.
ref: RBU-26771-716
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I'm experiencing the exact same issue @aknewhope is describing. I'm also experiencing in the Windows app, appears fine on iOS.
Let me know how best to proceed, thank you.
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Please follow the instructions posted by my colleague Mike earlier in this thread, and we will be happy to help you as well.
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I'm still having an issue when I search by typing in the item column in 1Password for Windows. Previously (pre 7.4.750) I was able find an entry by just typing in the item area and the relevant entry would be highlighted but now I just get a red border around the item list window.0 -
@mookien, yes please, It'd be really helpful if you do that.
We are shipping beta updates as we continue to fix reported fixes. We've just shipped 7.4.752 Beta 2 an hour ago with a bunch of improvement and bug fixes you can review here. We're working on beta 3 that includes your fix and hope to ship it later today or tomorrow depending on how well our testings goes.
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Nice! Already see improvements under beta 7.4.752.
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That's great to hear. It's all thanks to our customers like you who are reporting the issues and working with us.
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:)
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:+1: :)
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It works! Thanks again, @MikeT. Is there a way that the typed search result can be highlighted and positioned at the top of the column? Currently, the searched for entry is highlighted at the bottom of the column. I actually missed it the first time since that's where I get a notification that 1P has been updated. Thanks.
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