LICENSE_NOT_FOUND in activate.json when entering license key

edited June 2013 in 1Password 4 for Windows


after installation of 1password on Windows 7, when I enter the license key a "activate.json" file gets downloaded and the activation of 1pasword fails.
The content of the file is the following:

What can I do?



  • khadkhad Social Choreographer

    Team Member

    Please email us so we can better assist you: [email protected] agilebits .com

    For your own sake, we prefer to handle licensing matters privately rather than on a public forum since we may need to ask you for your license key or other order details in order to look it up.


  • Well it seems there are more troubles like this on windows installs...
    Can you guys please fix this ?

  • The same troubles as the first message above, the license json is empty with the same license not found error

  • khadkhad Social Choreographer

    Team Member

    I see you already emailed us, @Bieleke, and Ben already replied. We'll continue to work with you via email until everything is resolved so we aren't duplicating efforts. :)


This discussion has been closed.